ANSWERS TO YOUR QUESTIONS

When will you ship my order?

Subscription Boxes:  

1. Christmas Club Ornaments and Gnome Boxes Ship Between the 2-8 of the month

2. Biggie Boxes and Door Hanger Clubs ship between the 15-18 of the month.

Individual orders ship within 7-10 business days, or less, unless it is a special event support kit.  Larger orders take longer than smaller orders for obvious reasons.

Please note the "business days", we don't count weekends and holidays.

We are a small family business, and it takes time to create your designs and wrap them with care.  Please plan for this timeline.

How long will it take to arrive once it ships?

Usually 2-7 business days.

How can I check my order status?

Go to “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not cancel orders after they have been shipped.

Can I change my subscription?

Sure! Login to your account and click "Manage Subscription". From there, you may skip a month, pause your boxes, cancel or reactivate your subscription. You can also access "Manage Subscription" from your order confirmation email.

How do I track an order?

After your order has been shipped, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the My Accounts links section. Once you sign in, you will see an order status and a tracking number.

When will I receive my credit?

Typically, credits take 7-10 business days to post from the time we process them. Depending on your bank, it may not show on your account until your next billing statement.